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Here are answers to some of the questions we are often asked.


1. Do you offer free delivery?


Yes, we did.

We offer free international delivery for orders over $600. Orders under $600 cost only $6.99 to ship anywhere.


2. Do you have international transport?


Yes, we are proud to say that we can mail globally!


3. What material is your jewelry made of?


Our products are mainly made of 925 silver, copper, gold plated, or freshwater pearls.


3. Are your products waterproof?


We strongly recommend that you take care of your jewelry and do not wear it in water or expose it to chemicals to maintain shine.



4. Can I cancel or change my order?


Yes, you can. Please send your request to [email protected]

Please note that due to our team's efforts to get your order shipped as quickly as possible, we may not be able to cancel your order requirement.


5. Can I retail your products?


We are pleased to learn that you are considering retail sale of Memory jewelry! For details, please contact [email protected]


6. In what currency do you market your products?


Our products are listed in US dollars and 30 other currencies by default on our website. You can easily find your currency and shop easily at the bottom of our page.


7. How to contact Memory Jewelry customer service?


You can contact us through the Contact Us page. Or, leave us a message on Messenger Live chat (bottom left) and we'll get back to you the same day. Or email us at [email protected] and we'll get back to you within 24 hours.